Communication Skills Workshops

Workshops, seminars, and keynotes are designed to be experiential, highly interactive, and value added, reflecting client expectations and outcomes. Training sessions can be arranged as half-day, full-day, or multiple-day. Course objectives can be tailored according to client learning requirements.

For additional information (including learning objectives, detailed topic outlines, pricing, and references), please contact Mario Torres, Creative Solution. Ph. 323-222-4065 Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

"Loved the enthusiasm in the presentation and how expertly the information was shared."

Mary Miller
Greater Nebraska Healthcare System,
Grand Island Nebraska
ADVANCED COMMUNICATION SKILLS
In this workshop, students will review the basics and then learn about more complex communication styles and techniques. Students will learn how to communicate with peers, supervisors, subordinates, and customers/vendors. Course activities also cover promoting ideas, handling negotiations, and dealing with human resource issues. Students will identify an organization’s culture, discuss how communication can perpetuate a culture, define a cultural network, and explore ways to take advantage of a cultural network.

BASIC & ADVANCED TELEPHONE SKILLS
This workshop will teach successful techniques geared to improving phone skills and act as a refresher for the essential phone skills that employees sometimes forget. DVDs from the Telephone Doctor and interactive exercises will help the participants actively apply these skills back at their desks. This course is designed and recommended for all employees who interact with internal and external customers over the telephone.

COMMUNICATION SKILLS FOR SUCCESS
It has been said that 80% of all problems in the workplace are caused by poor communication skills! Take control of your relationships at work and at home by learning the most effective techniques to improve your communication and listening skills. This one-day, interactive seminar will cover such topics as how to “flex” your style to work better with others, barriers to effective communication, how to overcome them, and much more.

CONDUCTING EFFECTIVE MEETINGS
This highly interactive half-day workshop will provide instruction about planning, participating in, and concluding successful meetings. Workshop participants will learn how to establish the purpose and agenda of a meeting, facilitate participants' progress toward the meeting goals, improve their leadership abilities, and facilitate situation analysis, brainstorming, and decision making among meeting participants. Workshop activities also cover building a positive climate during a meeting and following best practices of verbal and nonverbal communication, including managing conflict.

CONFLICT MANAGEMENT
Conflicts are inevitable. They can have a devastating impact on morale and productivity in any office or home. Dealing with conflict effectively is a skill anyone can use if they know what to do. Understanding the issues can lead to unity and can change your organization into a healthy, positive environment.

CUSTOMER SERVICE EXCELLENCE!
This workshop will emphasize understanding the importance of effective communication, identifying the importance of interpersonal communication, developing great customer service skills, providing quality customer service, and solving customer service problems.

CROSSING THE GENDER BARRIER: MALE & FEMALE COMMUNICATION STYLES
Extensive research has shown that much of our communication is based not just on our background and upbringing, but also on our gender. This course is designed to help people identify different but equally valid styles and effectively work with them. If we can sort out differences based on communication styles, we will be in a better position to deal with real conflicts of interest.

EFFECTIVE E-MAIL WRITING & ETIQUETTE
Communicating through e-mail effectively is necessary in all aspects of business. Learn the various aspects of e-mail, decide when to write e-mail, and improve your e-mail writing skills. This workshop will also emphasize how to avoid workplace disasters such as lost sales, customer-service nightmares--and in the worst cases, lawsuits and financial losses--triggered by careless or poorly written e-mail.

UNDERSTANDING AND APPLYING EMOTIONAL INTELLIGENCE
Understanding Emotional Intelligence can help employees to better understand the role of emotions and how they impact qualities like self-control, motivation, persistence, and the ability to work cooperatively with fellow employees. Training will focus on skill-building, and a self-assessment is included to measure tendencies and abilities within the four main areas of your Emotional Quotient: Emotional Awareness, Emotional Self-Control, Social Awareness, and Social Interaction Skills.

GRAMMAR AND WRITING FOR PROFESSIONALS
If you are frustrated when you write, take this course to quickly refresh your understanding of the fundamental rules of English grammar. You will improve the accuracy and clarity of your basic writing to get your point across quickly and easily. Students will have lots of exercises to practice what they learn.

IMPROVING YOUR PRESENTATION SKILLS
Your effectiveness as a professional often depends on how well you orally present your results and findings. In a stress-free workshop environment, you will prepare and practice several presentations. With the use of videotape, you will receive individualized coaching on the organization and delivery of your presentations.

MENTORING SKILLS
Improve your organization’s mentoring efforts. Mentoring is an essential skill for leaders at all levels to use to develop productive employees and build effective teams. In this course, you will explore strategies to develop an effective learning partnership between a mentor and mentee. You will define the manager's role in the process and identify and develop the key mentoring skills you need to be successful.

POSITIVE APPROACHES TO DEALING WITH DIFFICULT PEOPLE
“Difficult” people, whether they are co-workers, employees or supervisors, can bring you down and have an impact on your job or office performance. Gain control over situations quickly by taking this practical course that will help you find positive approaches and outcomes.

TEAM DEVELOPMENT
This workshop helps employees work as a team to overcome such problems as conflict, competition, and resistance to change. This one-day workshop is designed to teach managers and employees key team-building techniques, including the characteristics of a successful team, the natural cycle of a team, establishing goals and roles, creating synergy at work, and communicating effectively and appropriately. This workshop will include highly interactive group and team building simulations and exercises.

HOW TO PRESENT TRAINING WITH IMPACT! (AKA TRAIN-THE-TRAINER)
If your job requires you to present training programs, this two-day workshop will improve your delivery of the content and build your rapport and confidence with your learners. Whether you are a personnel officer, training department manager, trainer, coordinator, or specialist, you too can feel comfortable and "in charge" while successfully communicating your training message.

UNDERSTANDING AND LEADING THE GENERATIONS
There are unique and distinct differences associated with each of the generations in our current workforce: Baby Boomers, Generation X, and Generation Y. Understanding the generational differences can improve leadership effectiveness and decrease organizational conflict. Older supervisors are often supervising next generation employees and vice versa. This course discusses why the differences exist and suggests leadership and supervision strategies to more effectively make the cross-generational change.

LEVERAGING WORKPLACE DIVERSITY
No one should make assumptions or generalizations about others. In this session, you will cover the real issues regarding workforce diversity, including how behaviors impact people differently as a result of gender and cultural or ethnic background. Learn the benefits gained from accepting diversity.